CONDITIONS OF PURCHASE

These general conditions of contract apply to all commercial transactions made in our online store, dyley.com the Seller. For more information about The Seller and our Privacy Policy please refer to the Legal Notice hosted at the bottom of each page of this store.

Please read these Terms of Purchase and our Privacy Policy carefully before placing your order. If you do not agree to all the Terms of Purchase and privacy policy, you must not place any orders.

Identification

The Seller is a business unit belonging to enco sl provided with CIF/NIF b55595086, domiciled in avd de la rapita 146 43870 amposta tarragona . Any communication may be addressed to the registered office or to 977706577 or the email address info@dyley.com

Activity

The Seller is engaged in the remote sale, preferably online, of children's clothing

Contents and information provided on the website

The Seller reserves the right to modify the commercial offer presented on the website (modifications on products, prices, promotions and other commercial and service conditions) at any time. Seller makes every effort within its means to provide the information contained on the website truthfully and without typographical errors. In the event that at any time there is such an error, unrelated at all times to the will of The Seller, its correction would be immediately made. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on such error, The Seller will inform the customer of such error and the customer will have the right to terminate their purchase at no cost on their part.

The contents of the Seller website may sometimes display provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to terminate his purchase at no cost on his part.

Seller is not responsible directly or indirectly for any information, content, statements and expressions containing the products marketed by The Seller. Such liability lies at all times with the manufacturers or distributors of such products. The customer understands that The Seller is a mere intermediary between him and such manufacturer or distributor.

Sales system

To make a purchase, the user can choose from several ways to send us their order:
• Internet via the "shopping cart"
• Internet via 'offline order'
• By telephone on the customer service phone: .phoneNumber
• By letter to the address indicated above or e-mail .

Applicable taxes

The prices of the products displayed on the Seller's website include value added tax (VAT) which, if applicable, is appropriate to apply.
Purchases to be delivered within the territory of any of the Member States of the European Union shall be subject to VAT.
Purchases to be delivered in territories of non-EU States, or in the Canary Islands, Ceuta or Melilla shall be exempt from VAT.

Method of payment

When formulating the order, the customer can freely choose to pay for purchases made by card, paypal, transfer, counter-refund (only in Spain and some countries of the European Union) or other similar means. In certain cases and to prevent possible fraud, The Seller reserves the right to request from a customer a specific form of payment in the event that the identity of the buyer is not properly credited. The website uses generally accepted information security techniques in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access of data. To achieve these purposes, the user/client accepts that the provider obtains data for the purpose of the corresponding authentication of the access controls. Any process of contracting or in connection with the entry of personal data (health, ideology,...) will always be transmitted by secure communication protocol (HTTPS://) in such a way that no third party has access to the information transmitted electronically.

Form, expenses and shipping time

The customer will be able to select the shipping method from the possible ones for their shipping area. You should note that delivery times, quality of service, point of delivery and cost will be different for each form of transport.

The Seller sends orders to its customers through different express transport companies of recognized national and international prestige. The delivery date at the customer's home depends on the availability of the chosen product and the shipping area. The indicative transport times are available in the section of our website "Shipping Costs". Before confirming your order, the customer will be informed about shipping costs and shipping times, both indicative, which apply to your particular order. However, both may vary depending on the specific circumstances of each order. In particular:

  • The transport times can be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the goods.
  • The shipping costs that appear on the website when placing the order are indicative and are calculated based on an average statistical weight of 2000 grs. The Seller reserves the right to alter the shipping costs when the requested weight vary by plus/minus 10% with respect to the average weight mentioned. In the event of a price variation, the Seller will communicate by email to the customer the variation and the customer may choose to cancel his order without being charged any costs.

Return rights

At the dyley.com we seek to make all our customers totally happy with your order!

However, if for any reason you are not satisfied with your order, you can return it for 20 calendar days from the time you receive it. In general, you will receive a refund voucher of the purchase amount, which you can redeem in our store for ect items or products.

For the return to be accepted it is necessary that the items arrive to us under the same conditions in which they were shipped. This means: unused, unwashed, with all labels and with their original packaging (e.g. boxes, etc.).

The return procedure is very simple:

1.- Once your order has been received, within 20 calendar days, write us an email to our Returns Department info@dyley.com indicating:

- First and last name

- Order number

- Contact phone

- Item(s) to be returned

Our Return Department colleagues will contact you as soon as possible (within 4-5 business days) and tell you how to make the return. If you haven't received a response, check the 'spam' or 'spam' trays, in case our message has gone there. The return is very simple:

- You will have one week to ship the package with the items you want to return to:

avd de la rapita 146 ,43870, Amposta Tarragona

- Once we receive it and check that everything is correct, within a maximum period of 5 days, the Accounting Department will send you a voucher refund of the purchase amount, to redeem for items

Returns of defective products:

We're sorry if you got a product with a factory defect! The Ordering Department carefully reviews each garment before it is shipped, performing a triple quality control. It is unusual, but if it happens, we will be happy to replace the item with another one in perfect condition. In that case, we will ask you to send us some photos to check the defect or tare. We will send you a carrier to pick up the package. This means: unused, unwashed, with all labels and with their original packaging (e.g. boxes, etc.).

Customer obligations

The Seller customer undertakes at all times to provide truthful information about the data requested in the user registration or ordering forms, and to keep them updated at all times.

The customer undertakes to accept all the provisions and conditions contained in these General Conditions of Contract understanding that they contain the best possible service will for the type of activity carried out by The Seller.

You also agree to keep your personal access keys to our website confidentially and with the utmost diligence.

The customer undertakes to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual delivery times of goods (Monday to Friday from 10:00 to 13:30 and from 16:00 to 18:00). In case of non-compliance by the customer with this obligation, The Seller shall have no responsibility for the delay or impossibility of delivery of the order requested by the customer.

Applicable law and competent jurisdiction

Purchases made with Seller are subject to the laws of .billingCountry.
In the event of any dispute or discrepancy, the applicable jurisdiction shall be that of the Buyer's Courts or Tribunals.

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